Assistant Director of Convention Services (posted 8/17/16)
The Austin Convention & Visitors Bureau has an immediate opening for an Assistant Director of Convention Services. This is an exempt, salaried position and will report directly to the Vice President of Services.
This position involves assisting the Vice President of Services in overseeing the Convention Services team by ensuring that the department meets established goals and objectives in providing exceptional service to conventions. This position will be responsible for assisting with planning, evaluating and directing the activities for the department as well as ensuring that all policies and procedures are followed by department staff by providing necessary training, guidance and leadership to the department team. This position will also work directly with convention meeting planners to provide services during the planning process and through the actual convention. This individual will serve as a liaison between the group and the local business community and will assist in representing the organization to customers and stakeholders in the local hospitality community; knowledge of Austin is a plus.
Qualified individuals should possess an Associate’s Degree or higher. Additional job-related experience of 5 years or more in a similar position may substitute. Individual should have experience in a convention and visitor’s bureau, full service convention/resort hotel, convention center, destination management company or as a meeting planner producing city-wide sized meetings. Other requirements include: excellent customer service and organizational skills, management experience, presentation skills and experience, communication and problem solving skills, flexibility, proven ability to work well under pressure, and conflict resolution. This position requires the ability to work a flexible schedule and some travel.
Important personal traits are the ability to take initiative and to work with little supervision, work in a team setting, manage multiple tasks and deadlines and the ability to learn quickly.